Privacy Policy

This is the Privacy Policy for, accessible from here

Information About Sugar’s Privacy Policy

By the provisions of current legislation on the Protection of Personal Data and Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016, we inform you that the personal data provided using live chat, forums, in-person, email, registration forms, contact forms, feedback forms, video calls or telephone calls set out in this web page will be used for the purposes set out below.

Contact forms

The purpose of a contact form is to allow someone to contact you. If a website visitor has a question, comment or request, we obviously need to respond to them to answer that question or comment and that is why contact forms collect information such as names, emails, and addresses.

Sugar Contact Form

Feedback Form

Press & Media Contact Form

All personal data provided by you, will be used for the purpose of managing your account, to have access to the different services of the website and where appropriate, for the billing and execution of the contracted services, and always based on your express consent, under the following 
Terms and Conditions .

In general, we use the personal information we collect to operate our business and provide our services, which includes using data to improve, research and develop our product offerings and to personalise your experiences.

We may use the personal information we collect through the services for a range of reasons, including:

  • to provide and maintain the services
  • to manage your account with us, including for billing purposes as well as for our customer relationship management
  • to personalise the services and improve your experience
  • to improve our products, technology and services, and, where you have agreed, to provide you updates on how we are improving the services based on any feedback you might have given
  • to analyse your use of the services to ensure the technical functionality of our products, technology and services, and to research and develop new products and services
  • to conduct aggregate statistical analysis with “Performance Data.” Performance Data includes aggregate, de-identified usage information and other aggregate measures of the Services’ performance. We may share aggregated, de-identified Performance Data with third parties to help us better understand our customers’ needs and improve the services
  • to prevent, detect, respond and protect against potential or actual claims, liabilities, prohibited behaviour, and criminal activity
  • to comply with and enforce applicable legal requirements, agreements and policies
  • to perform other activities consistent with this policy

Legitimisation: The legal basis in the processing of your data is that you have chosen to access the website:, request information about Sugar’s products and services, register in the forums or obtain the services that our website offers. The consent for the processing of personal data provided in the collection forms will be understood to be provided expressly, freely and unequivocally for the purposes described, with the marking of the boxes specified therein. In the reception of emails, the consent given in what the user has requested will be understood, for any other service, their consent will be requested.

Term of Conservation
The personal data stored will be conserved during the length of the commercial relationship or you request its deletion.

Once the relationship is terminated or you request the deletion of personal data; certain data will be stored but not used, for the period that is necessary for regulatory compliance or in case of legal liabilities arising from contracted services or if you violate the terms and conditions that you previously agreed to in the web page . 

When you delete your account or request the deletion of your data; we will maintain a list of “deleted” usernames so that this name is reserved and unavailable to be registered again. This is to stop the impersonation of deleted users. We will store this data indefinitely. We do not consider your username to be personally identifiable as we do not store it in conjunction with any other data; in isolation, we do not consider it to be data that can personally identify you.

If your account is deleted or you request the deletion of your data, and you are currently banned from the site for violation of our terms and conditions; we will maintain a list of “banned” usernames and email addresses to stop you from using GDPR regulations to nullify the action that we took in banning you. We will store this data indefinitely. We do not consider your username to be personally identifiable as we do not store it in conjunction with any other data; in isolation, we do not consider it to be data that can personally identify you. We do consider your email address to be personal data but have clarified our reason for retaining this data.

Telephone Calls
All calls are deleted after 30 days. 

In accordance with GDPR as of May 25, 2018, users are informed that this website uses Google Analytics cookies whose features are included in Cookies Policy. It is a tool that helps the owners of websites to measure how users interact with the content of the site. You can access the information in the Google Analytics Privacy Policy

Google LLC complies with the security guarantees in terms of data protection (adhered to the privacy agreement between the EU and the US “Privacy Shield”)

The Service Provider will not use the personal data collected for other purposes that have not been mentioned and under the principle of integrity and confidentiality.

Additional Information

Payment and Invoices
The personal data provided for the billing of the services contracted with The Service Provider, will be used to manage it and based on the provisions of Law 58/2003, of December 17, General Tax for the obligation to issue invoices for the delivery of goods and provision of services. The data will be stored in our database from its emission until the legally established deadline. No data will be transferred to third parties except where legally obliged.

Information we collect automatically

When you use our services and visit our website, we automatically collect information about your device, browser and how you interact with the site through technology like cookies.

We log data in our web service logs such as your IP address, dates and times of access, the pages that you visit and information about system errors and crashes.

The automatically collected information is anonymized and we are unable to identify you through this unless otherwise indicated.

Treatment of Underage Data

The contents of the website are restricted to people over 18 years of age, any person under the age of 18 who accesses the website and therefore its content must leave immediately. Therefore, no personal information is collected from children under 18 years of age.

Security of Data and Confidentiality

The Service Provider informs all users that it has proceeded to adopt all the technical and organizational measures required by current regulations to maintain the security of personal data provided and thus avoid its possible loss, destruction or access by unauthorised personnel.

The personal data collected will be treated with the utmost confidentiality.

Following the regulations in force, The Service Provider has contracts in place for companies who provide services to the company and may have access to personal data.

The Service Provider is contracted with a cybersecurity company to perform regular penetration testing and network audits of our infrastructure. Our staff are all trained in aspects of data security.


If users or visitors upload images to this website, they should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Principle of Minimizing Data

The personal data provided by our users must be adequate, relevant and not excessive in relation to the scope and the specific, explicit and legitimate purposes for which they were obtained.

The user will be solely responsible for the veracity and accuracy of the data provided. The user will personally respond to The Service Provider in front of those affected or interested and before the Spanish Agency for Data Protection in the case of providing false data or third-party data without their consent.

Likewise, it is reported that the personal data provided in the registration or contact forms must be completed voluntarily except for the data that appears as mandatory. If the mandatory data required is not provided, the management of the request can not be guaranteed.

The recipient of the service undertakes to notify The Service Provider of any changes that occur in your data so that they correspond to your current situation at all times.

Commercial Communications and Publicity

In accordance with the provisions of current legislation on data protection and Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce, we inform you that we can send commercial communications and advertising to our customers and potential customers about services and products that may be of interest to you.

In any case, your consent for the sending of commercial communications by electronic means (mail) or other means of equivalent communication, which The Service Provider can offer can be provided by checking the corresponding boxes in the contact and registration forms.

In your case, if you do not wish to receive information about the products and services we offer in The Service Provider, you can request your cancellation by logging into your dashboard and selecting this preference.

Application for The Exercise of Legally Established Rights

In accordance with the current regulations of Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016, of direct application and mandatory compliance as of May 25, 2018, all users / interested parties may exercise their rights with the following denomination:

  • Access right to have knowledge of the data that is being processed by The Service Provider. 
  • Right to rectify incomplete or inaccurate data.
  • Right of opposition to oppose the processing of data.
  • Right of cancellation to cancel or delete personal data.
  • Right of portability, the interested party will have the right to receive the personal data that concern him, that has been provided to a data controller, in a structured format, of common use and mechanical reading, and to transmit them to another controller without preventing it the person responsible to whom it was given.
  • Limitation of treatment to limit treatment.
  • Limit automated individual decisions so as not to be subject to individualized decisions.

To exercise the aforementioned rights, you can send us your request, by means of a document that proves your identity, addressed to the contact address:

The Service Provider must answer the request for the exercise of rights within one month of your request. The term may be extended to two months taking into account the complexity and the number of applications. The Service Provider will inform the interested party of any such extension within one month of receipt of the request, stating the reasons for the delay. When the interested party applies electronically, the information will be provided by electronic means when possible, unless the interested party requests that it be provided by other means.

In the case of not having obtained satisfaction in the exercise of their rights, you can file a claim with the Control Authority.

You can revoke your consent at any time by sending an email to The Service Provider.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, gifs, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Data Accommodation

The hosting of servers of this website, are inside Europe.

With our data processor, there is a contract in accordance with current regulations on data protection for compliance with the guarantees of protection of personal data.

Modifications of The Privacy Policy

The Service Provider may modify this Privacy Policy when necessary in accordance with current applicable regulations. All the modifications will be published with the purpose of keeping the users always informed.

Last modification: 07/11/2023